The patient will be responsible for paying the sales tax at checkout. APGSM Marketplace LLC, an affiliate of Skin Medicinals, is considered a marketplace facilitator for third-party sales made through Skin Medicinals' Virtual DermShop. As a result, Skin Medicinals, through APGSM Marketplace LLC, is required to collect and remit tax directly to the tax authorities as a marketplace facilitator for third-party sales facilitated through Skin Medicinals' Virtual DermShop portals. A marketplace facilitator connects buyers and sellers to help facilitate the sale of goods and services. State law requires marketplace facilitators to collect and directly remit tax to taxing authorities on sales made through the marketplace.

Your Virtual DermShop is completely virtual including the inventory; therefore, patients exclusively purchase SM Skincare products through the SM patient portal. This feature allows providers to lessen the burden on themselves or their office staff when it comes to inventory and sales tracking.

No - we've got it covered! Once your Virtual DermShop product inventory drops below 3, we will automatically replenish your inventory back up to 5. Payment for this replenishment will be taken from the card used to purchase initial inventory and saved on your account.

There is no monthly fee required to open a Virtual DermShop; However, Tilled will charge the following processing fees per transaction as outlined in the template below:

• Monthly Account Fee: $0.00
• Processing Fee: 3.5%

  Each transaction processed through your Tilled merchant account will incur a fee of 3.5% of the total charge amount (including tax), which will be taken out before the funds settle in your bank account (unless voided)

• Retrieval Fee: $30.00

  Charged when a customer's bank requests additional information in order to verify a transaction. This is not a recurring fee and will only apply in the event of a retrieval.

• Chargeback Fee: $30.00

  Charged when a transaction is formally disputed by the customer. This is not a recurring fee and will only apply in the event of a dispute.

• Card Account Updater: $0.20 per update

  Charged when card information is successfully updated using the Card Account Updater service, which automatically updates any vaulted card that's expired, lost, or stolen.

• Chargeback Reversal Fee: $0.00

Yes! You can set up a Virtual DermShop at the practice-level and invite prescribers to join it. The practice will set prices, order inventory, and collect earnings in a centralized place, while any linked prescribers can recommend products to their patient from it.

Yes. When you log into your SM portal and click “My Virtual DermShop”, you will see an option to navigate to your “Settings”. Once on the settings page, it will show your Virtual DermShop preferences. This will show the last 4 digits of the card that will be billed for inventory replenishment. If you select “Change Card”, you will be able to input your preferred card information.

Please email virtualdermshop@skinmedicinals.com or call (312) 535-9924 for help with changing the bank account associated with your merchant account.

To determine your business entity type, you should determine whether you have formed a separate legal entity and look at the formation documents to determine the correct legal entity. If you do not have a legal entity, you are most likely a sole proprietor. You should consult an accountant to determine the business type best for you but we have provided some general guidelines on the different types of entities:

• Sole Proprietor - An unincorporated business with one owner. There is no legal separation between the company and the owner.
• LLC - A limited liability company is a hybrid between a partnership and a corporation. You can think of an LLC as a hybrid between a partnership and a corporation. Business owners are called members, and an LLC can be formed by one or multiple members.
• Partnership - A partnership is a business form where two or more individuals agree to operate as co-owners but is not a separate legal entity.
• LLP - A limited liability partnership is a formal structure. that offers the partners at least some legal protection from the partnerships' liabilities. LLPs are common among licensed professionals who aren't allowed to form LLCs in some states. An LLP requires a minimum of two partners.
• Corp - Unlike an LLC, a corporation is an incorporated entity and is owned by shareholders, not members.

If you have further questions regarding business entities, please email virtualdermshop@skinmedicinals.com or call (312) 535-9924.

Yes! As soon as you launch, your patients will see your Virtual DermShop on every Skin Medicinals check out. Now, patients don't have to visit your office to purchase products. Whenever your Skin Medicinals patients log into their patient portal, they will be able to browse your Virtual DermShop. This setup allows you to earn revenue 24/7, 365 days a year.

Yes! If you have created a provider account on the Skin Medicinals platform and set up your Virtual DermShop, patients will be able to see and purchase your available products at any time.

All Virtual DermShop products will be eligible for free shipping. Although shipping times may vary, your patient should receive their Virtual DermShop product within 4-8 business days. If a patient would like to track their shipment, they can do so in their SM patient portal or email us at virtualdermshop@skinmedicinals.com.

To inquire about a return, please email virtualdermshop@skinmedicinals.com or call (312) 535-9924.

If you have any additional questions or concerns, please reach out to our Virtual DermShop customer service team via email or phone. Someone will reach out to you within 24 business hours.

Contact us through virtualdermshop@skinmedicinals.com or (312) 535-9924